Privacy policy
Last Updated: October 2025
Company: Lux & Terra Ltd (trading as The Fragrance Foundry)
Contact: info@thefragrancefoundry.com
1. Who We Are
Lux & Terra Ltd (trading as The Fragrance Foundry) is committed to protecting your privacy. This policy explains how we handle your personal data.
2. What Data We Collect
Information you provide: Name, email, billing and shipping addresses, phone number, order history, and marketing preferences (if you opt in).
Information collected automatically: IP address, browser type, device information, cookies, and website usage data.
Payment information: Processed securely by our payment provider. We do not store complete payment card details.
3. How We Use Your Data
We use your data to:
- Process and fulfill orders
- Arrange delivery
- Send order confirmations and customer support
- Send marketing emails (only if you opt in - you can unsubscribe anytime)
- Improve our website and services through analytics
- Comply with legal and accounting obligations
Legal basis (UK/EU): Contract performance, your consent (for marketing), legitimate interests (for analytics and fraud prevention), and legal obligations.
4. Who We Share Data With
We share data only with trusted service providers necessary to run our business:
- Our e-commerce platform provider (Shopify)
- Payment processors
- Shipping and courier companies
- Analytics providers (Google Analytics)
We do not sell your personal data. All service providers are contractually required to protect your information.
5. International Transfers
Your data may be processed outside the UK/EEA by our service providers. Where this occurs, we ensure appropriate safeguards such as Standard Contractual Clauses are in place.
6. How Long We Keep Your Data
We retain your data for as long as necessary:
- Order and customer data: Minimum 6 years for UK tax and accounting requirements
- Marketing data: Until you unsubscribe or request deletion
- Analytics data: Retained for as long as useful for improving our services
7. Cookies
We use cookies for:
- Essential website functions (shopping cart, checkout)
- Analytics (understanding how visitors use our site)
You can manage cookie preferences through our cookie banner and browser settings. Disabling essential cookies may affect website functionality.
8. Your Rights
All customers can:
- Access, correct, or delete your personal data
- Object to or restrict certain processing
- Receive your data in a portable format
- Withdraw marketing consent anytime
UK/EU customers: You can also lodge a complaint with the Information Commissioner's Office (ICO) or your local data protection authority.
US customers: Depending on your state (California, Virginia, Colorado, etc.), you may have additional rights including the right to opt-out of data sharing. We do not sell your data.
To exercise your rights: Email us at info@thefragrancefoundry.com. We'll respond within one month.
9. Security
We use appropriate technical and organizational measures to protect your data from unauthorized access, loss, or misuse.
10. Children
Our services are not intended for anyone under 16. We do not knowingly collect data from children under 16.
11. Changes to This Policy
We may update this policy occasionally. Changes will be posted here with a new date. Please check periodically.
12. Contact Us
Email: info@thefragrancefoundry.com
Company: Lux & Terra Ltd trading as The Fragrance Foundry
For data protection queries, you can also contact the ICO: https://ico.org.uk